American Culture Training
Understanding the customer goes beyond knowing our products and processes. This training will give you a closer look at American culture, from everyday communication and common expressions to holidays, customs, and regional differences. Along the way, you’ll build the cultural awareness needed to better understand where customers may be coming from and feel more confident having natural, respectful conversations with them. Please complete the following quiz to help you confirm your understanding with the training. For reference you can always refer to this module training of what was covered.
No lessons are available yet.